Understand how project cancellations, refunds, deposits and payments are handled when working with KADAM Web Studio.
Effective date: [Add effective date] | Last updated: [Add date]
This Refund & Cancellation Policy explains the process that may apply when a client requests to cancel a project, pauses work or asks for a refund from KADAM Web Studio (“KADAM”, “we”, “us” or “our”). It should be read together with the accepted proposal, invoice, statement of work and any separate service agreement for your project.
Important: The specific refund, deposit and cancellation terms for each project should be agreed in writing before work begins. Where a signed project agreement contains different terms, that agreement will apply to the extent permitted by applicable law.
KADAM may provide website design and development, branding, digital design, marketing, technical support and other digital services. The scope, deliverables, milestones, estimated timelines, fees and payment schedule for a particular engagement will be described in the relevant written proposal or agreement.
This policy applies to service orders unless a separate written agreement sets out different cancellation or refund terms.
Some projects may require an advance payment, booking fee or deposit before work is scheduled. Before publishing this policy, specify the deposit rule that KADAM actually uses:
Do not describe a deposit as non-refundable unless that condition has been clearly disclosed and agreed before payment, and is lawful under applicable rules.
If you wish to cancel a project, send a written request to [Insert official business email] with your name, project reference and the requested cancellation date. We will acknowledge the request and confirm the status of work, completed milestones, outstanding invoices and any third-party commitments.
Notice period: [Insert any notice period that applies, or state that cancellation requests are handled according to the project agreement]. The cancellation becomes effective when confirmed in writing by KADAM, subject to the terms of your agreement.
Any refund request will be reviewed against the accepted proposal, payment records, work completed, project milestones, applicable third-party costs and relevant consumer or contract laws.
Before publishing, define the actual refund approach for your services. For example, explain how you handle:
Any refund amount, if approved, should be calculated and communicated in writing. Nothing in this policy is intended to remove rights that cannot legally be excluded.
Where work has started, KADAM may assess the value of work completed up to the effective cancellation date, including research, planning, design concepts, development, revisions, testing and deliverables already supplied. The project agreement should explain how completed work and any outstanding balance are calculated if a project ends early.
Clients remain responsible for charges properly due for services performed or costs authorised under the applicable agreement, subject to mandatory legal rights.
If project requirements change, either party may request a revised scope, timeline or price. Any change should be approved in writing before the additional work begins.
If a project is delayed because required content, access, feedback, approvals or payments are not provided, the schedule may need to be adjusted. Project pause period: [Insert the period after which an inactive project may be treated as paused or closed, if KADAM uses such a rule]. Any restart fee or rescheduling condition must be disclosed in the project agreement before it applies.
Some projects may involve external costs such as domain registrations, hosting, premium themes, plugins, software subscriptions, stock images, fonts, advertising spend or other third-party services.
These costs may be subject to the third party’s own refund and cancellation rules. KADAM cannot promise a refund from an independent provider. Any third-party cost that is to be charged to a client should be identified and approved in advance wherever reasonably possible.
If KADAM offers recurring services such as maintenance, hosting management, support retainers or subscriptions, the applicable service agreement should state the billing frequency, renewal date, cancellation deadline, notice period and whether any unused portion is refundable.
Recurring service cancellation rule: [Insert your actual rule, including the date by which a cancellation request must be received]. Cancellation of a recurring service may not automatically cancel separate third-party subscriptions registered directly in the client’s name.
If a refund is approved, it will generally be returned using the original payment method where possible, unless another method is agreed. The expected processing time should be stated here: [Insert your normal refund processing timeframe]. Actual receipt may depend on the bank, card issuer, payment provider or other financial institution.
KADAM will provide written confirmation of the approved refund amount and any relevant calculation.
Send your request to the official contact below and include:
We may ask for additional details to verify the request. We aim to review requests within [Insert response timeframe] business days and will communicate the next steps.
If you have a concern about an invoice, service or payment, please contact us first so we can review the matter and try to resolve it. This does not affect any rights you may have to contact your payment provider, bank, card issuer or relevant authority.
Any dispute will be handled in accordance with the project agreement and applicable law.
We may update this policy to reflect changes in our services, payment processes or legal requirements. The revised version will be published on this page with an updated effective date. Changes will not override rights or obligations that have already accrued under an existing agreement, except where permitted by law.
Contact KADAM Web Studio with your project or invoice reference. Our team will review your request and explain the next steps.
We take on a limited number of projects each year to ensure deep focus, precision, and premium quality execution.
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